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  1. VoltiE Terms of Service 


  3. Last Updated: March 16, 2026 

  5. These Terms of Service (“Terms”) govern your access to and use of the websites, software platforms, mobile applications, EV charging services, charging infrastructure, and related products and services (collectively, the “Services”) provided by VoltiE Group Inc. (“VoltiE,” “we,” “our,” or “us”). 
  6. By accessing or using the Services, you agree to these Terms. If you do not agree, you may not access or use the Services. 

  8. Your use of the Services is also subject to the VoltiE Privacy Policy, available at: https://www.voltie.us/policy  

  10. 1. Description of Services 

  12. VoltiE provides technology and infrastructure that enable electric vehicle charging services. 

  14. The Services may include: 

    • EV charging station operation 

    • charging network access 

    • charging station management software 

    • payment processing for charging sessions 

    • customer support services 

    • energy and charging analytics 

    • integration with third-party charging networks 

    • integration with utility or energy programs 


    15. VoltiE may provide Services directly or through partnerships with site hosts, hardware vendors, utilities, or third-party network providers. 


    2. Users of the Services 

    The Services may be used by several categories of users, including: 

    EV Drivers: individuals charging vehicles using VoltiE network stations 

    Site Hosts: property owners hosting charging equipment 

    Commercial Customers: businesses operating charging stations through the VoltiE platform 

    Partners: utilities, fleet operators, roaming networks, and hardware vendors 

    Different services may apply to different user categories. 


    3. User Accounts 

    Some Services require users to create a VoltiE account. 

    You agree to: 

    • provide accurate information 

    • maintain the security of your login credentials 

    • notify VoltiE of unauthorized access 


    16. You are responsible for all activity conducted through your account. 

    VoltiE may suspend or terminate accounts that violate these Terms. 


    4. Charging Sessions 

    Charging sessions may be initiated using: 

    • mobile applications 

    • RFID cards 

    • QR code activation 

    • vehicle integrations (where applicable) 

    • third-party roaming networks 


    17. Charging session data may include: 

    • energy delivered (kWh) 

    • charging duration 

    • session start and stop times 

    • charging location 

    • pricing applied to the session 


    18. Charging sessions may end automatically due to: 

    • vehicle disconnection 

    • site policies 

    • network interruptions 

    • station safety protections. 


    19. 5. Pricing and Billing 

    Charging fees may be determined by the station owner, site host, or VoltiE. 

    Fees may include: 

    • per-kWh pricing 

    • per-minute pricing 

    • flat session fees 

    • parking fees 

    • idle fees 

    • subscription fees 


    20. Prices may vary by: 

    • location 

    • time of day 

    • station type 

    • host policies. 


    21. Applicable taxes may be added where required. 


    6. Metering and Billing Accuracy 

    Charging stations may measure electricity delivered using onboard metering hardware. 

    While VoltiE strives for accurate billing, users acknowledge that: 

    • metering may depend on hardware capabilities 

    • certain jurisdictions require certified metering systems 

    • metering may be subject to measurement tolerances. 


    22. Where applicable, stations may comply with regulatory standards such as: 

    • NTEP (National Type Evaluation Program) 

    • CTEP (California Type Evaluation Program) 


    23. Users agree that billing may rely on the metering data reported by the charging station. 


    7. Roaming and Third-Party Networks 

    VoltiE may enable access to charging stations operated by other networks through roaming agreements. 

    These integrations may involve: 

    • OCPI protocol connections 

    • third-party charging platforms 

    • partner charging networks 


    24. When using third-party charging stations: 

    • additional network rules may apply 

    • pricing may differ 

    • charging session data may be exchanged between networks. 


    25. VoltiE is not responsible for the operation or availability of third-party charging stations. 


    8. Station Availability 

    Charging stations may be temporarily unavailable due to: 

    • equipment malfunction 

    • maintenance 

    • power outages 

    • network connectivity issues 

    • site restrictions. 


    26. VoltiE does not guarantee the availability of any specific charging station. 


    9. Use of Charging Equipment 

    Users agree to operate charging equipment safely. 

    Users must not: 

    • tamper with charging stations 

    • damage charging connectors 

    • block charging stations without charging 

    • modify equipment or attempt unauthorized repairs. 


    27. Improper use of charging equipment may result in suspension from the network. 


    10. Site Hosts and Property Owners 

    Charging stations may be installed on property owned by third-party site hosts. 

    Site hosts may establish policies regarding: 

    • parking restrictions 

    • charging access hours 

    • fees or parking enforcement. 

    28. Users agree to follow posted rules at charging locations. 


    11. Utility Programs and Incentives 

    VoltiE may participate in utility programs, energy programs, or government initiatives. 

    Examples may include: 

    • demand response programs 

    • grid services programs 

    • utility incentive programs 

    • energy management programs. 


    29. Participation in such programs may require the collection and sharing of charging data with utilities or program administrators. 


    12. Environmental Credits and Energy Attributes 

    Charging activity may generate environmental attributes or credits, including but not limited to: 

    • Low Carbon Fuel Standard (LCFS) credits 

    • renewable energy certificates 

    • other regulatory energy credits. 


    30. Unless otherwise specified by agreement, such environmental attributes associated with charging sessions may be retained by VoltiE or the station owner. 

    Users do not obtain ownership of such credits by charging their vehicles. 


    13. Charging Network Technology and Protocols 

    VoltiE operates a charging network platform that communicates with electric vehicle charging stations using a combination of industry-standard and proprietary communication protocols. 

    VoltiE supports industry-standard protocols such as the Open Charge Point Protocol (OCPP) and may also utilize proprietary communication protocols developed and owned by VoltiE to enable additional platform functionality, performance optimization, security features, or integration capabilities. 

    For charging stations manufactured or operated by VoltiE, VoltiE reserves the right to determine which communication protocol or combination of protocols will be used to connect the charging station to the VoltiE network. 

    All proprietary communication protocols, interfaces, and related technologies developed by VoltiE constitute intellectual property of VoltiE Group Inc. and are protected by applicable intellectual property laws. 

    Users, partners, and third parties may not: 

    • reverse engineer VoltiE proprietary protocols 

    • attempt to replicate or emulate VoltiE communication technologies 

    • access or use VoltiE proprietary interfaces without authorization. 


    31. VoltiE may modify, update, or replace communication protocols used by the network at any time in order to improve performance, security, or functionality. 


    14. Intellectual Property 

    All trademarks, logos, software, and materials related to the Services are owned by VoltiE or its licensors. 

    You may not reproduce or distribute these materials without permission. 

    The VoltiE name and logo are trademarks of VoltiE Group Inc. 


    15. Disclaimer of Warranties 

    The Services are provided “as is” and “as available.” 

    VoltiE makes no warranties regarding: 

    • uninterrupted operation of charging stations 

    • compatibility with specific vehicles 

    • continuous network availability 

    • error-free software performance. 


    32. 16. Limitation of Liability 

    To the maximum extent permitted by law, VoltiE will not be liable for: 

    • indirect or consequential damages 

    • loss of data 

    • lost profits 

    • loss of vehicle use 

    • damages caused by charging interruptions. 


    33. VoltiE’s total liability shall not exceed the amount paid by the user for Services during the preceding twelve (12) months. 


    17. Indemnification 

    You agree to indemnify and hold harmless VoltiE and its affiliates from claims arising from: 

    misuse of charging equipment 

    violation of these Terms 

    violation of applicable laws. 


    18. Suspension and Termination 

    VoltiE may suspend or terminate access to the Services if: 

    • accounts violate these Terms 

    • fraudulent activity is detected 

    • payment obligations are not met 

    • required by law. 


    34. Users may discontinue use of the Services at any time. 


    19. Changes to Services 

    VoltiE may modify or discontinue any portion of the Services at any time. 

    Changes may include: 

    • new features 

    • pricing adjustments 

    • platform updates 

    • removal of services. 


    35. 20. Updates to These Terms 

    VoltiE may update these Terms periodically. 

    Updated Terms will be posted on the website with the revised effective date. 

    Continued use of the Services constitutes acceptance of the updated Terms. 


    21. Governing Law 

    These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles. 

    Any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located within the State of Florida, and the parties hereby consent to the jurisdiction of such courts. 


    22. Contact Information 

    VoltiE Group Inc. 

    Website: https://www.voltie.us 

    Privacy Policy: https://www.voltie.us/policy 

    Email: support@voltie.us 

    Phone: 1-844-865-8434 

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