VoltiE Terms of Service

Last Updated: March 16, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, software platforms, mobile applications, EV charging services, charging infrastructure, and related products and services (collectively, the “Services”) provided by VoltiE Group Inc. (“VoltiE,” “we,” “our,” or “us”).

By accessing or using the Services, you agree to these Terms. If you do not agree, you may not access or use the Services.

Your use of the Services is also subject to the VoltiE Privacy Policy, available at: https://www.voltie.us/policy

1. Description of Services

VoltiE provides technology and infrastructure that enable electric vehicle charging services.

The Services may include:

EV charging station operation
charging network access
charging station management software
payment processing for charging sessions
customer support services
energy and charging analytics
integration with third-party charging networks
integration with utility or energy programs

VoltiE may provide Services directly or through partnerships with site hosts, hardware vendors, utilities, or third-party network providers.

2. Users of the Services

The Services may be used by several categories of users, including:

EV Drivers: individuals charging vehicles using VoltiE network stations

Site Hosts: property owners hosting charging equipment

Commercial Customers: businesses operating charging stations through the VoltiE platform

Partners: utilities, fleet operators, roaming networks, and hardware vendors

Different services may apply to different user categories.

3. User Accounts

Some Services require users to create a VoltiE account.

You agree to:

provide accurate information
maintain the security of your login credentials
notify VoltiE of unauthorized access

You are responsible for all activity conducted through your account.

VoltiE may suspend or terminate accounts that violate these Terms.

4. Charging Sessions

Charging sessions may be initiated using:

mobile applications
RFID cards
QR code activation
vehicle integrations (where applicable)
third-party roaming networks

Charging session data may include:

energy delivered (kWh)
charging duration
session start and stop times
charging location
pricing applied to the session

Charging sessions may end automatically due to:

vehicle disconnection
site policies
network interruptions
station safety protections.

5. Pricing and Billing

Charging fees may be determined by the station owner, site host, or VoltiE.

Fees may include:

per-kWh pricing
per-minute pricing
flat session fees
parking fees
idle fees
subscription fees

Prices may vary by:

location
time of day
station type
host policies.

Applicable taxes may be added where required.

6. Metering and Billing Accuracy

Charging stations may measure electricity delivered using onboard metering hardware.

While VoltiE strives for accurate billing, users acknowledge that:

metering may depend on hardware capabilities
certain jurisdictions require certified metering systems
metering may be subject to measurement tolerances.

Where applicable, stations may comply with regulatory standards such as:

NTEP (National Type Evaluation Program)
CTEP (California Type Evaluation Program)

Users agree that billing may rely on the metering data reported by the charging station.

7. Roaming and Third-Party Networks

VoltiE may enable access to charging stations operated by other networks through roaming agreements.

These integrations may involve:

OCPI protocol connections
third-party charging platforms
partner charging networks

When using third-party charging stations:

additional network rules may apply
pricing may differ
charging session data may be exchanged between networks.

VoltiE is not responsible for the operation or availability of third-party charging stations.

8. Station Availability

Charging stations may be temporarily unavailable due to:

equipment malfunction
maintenance
power outages
network connectivity issues
site restrictions.

VoltiE does not guarantee the availability of any specific charging station.

9. Use of Charging Equipment

Users agree to operate charging equipment safely.

Users must not:

tamper with charging stations
damage charging connectors
block charging stations without charging
modify equipment or attempt unauthorized repairs.

Improper use of charging equipment may result in suspension from the network.

10. Site Hosts and Property Owners

Charging stations may be installed on property owned by third-party site hosts.

Site hosts may establish policies regarding:

parking restrictions
charging access hours
fees or parking enforcement.

Users agree to follow posted rules at charging locations.

11. Utility Programs and Incentives

VoltiE may participate in utility programs, energy programs, or government initiatives.

Examples may include:

demand response programs
grid services programs
utility incentive programs
energy management programs.

Participation in such programs may require the collection and sharing of charging data with utilities or program administrators.

12. Environmental Credits and Energy Attributes

Charging activity may generate environmental attributes or credits, including but not limited to:

Low Carbon Fuel Standard (LCFS) credits

renewable energy certificates
other regulatory energy credits.

Unless otherwise specified by agreement, such environmental attributes associated with charging sessions may be retained by VoltiE or the station owner.

Users do not obtain ownership of such credits by charging their vehicles.

13. Charging Network Technology and Protocols

VoltiE operates a charging network platform that communicates with electric vehicle charging stations using a combination of industry-standard and proprietary communication protocols.

VoltiE supports industry-standard protocols such as the Open Charge Point Protocol (OCPP) and may also utilize proprietary communication protocols developed and owned by VoltiE to enable additional platform functionality, performance optimization, security features, or integration capabilities.

For charging stations manufactured or operated by VoltiE, VoltiE reserves the right to determine which communication protocol or combination of protocols will be used to connect the charging station to the VoltiE network.

All proprietary communication protocols, interfaces, and related technologies developed by VoltiE constitute intellectual property of VoltiE Group Inc. and are protected by applicable intellectual property laws.

Users, partners, and third parties may not:

reverse engineer VoltiE proprietary protocols
attempt to replicate or emulate VoltiE communication technologies
access or use VoltiE proprietary interfaces without authorization.

VoltiE may modify, update, or replace communication protocols used by the network at any time in order to improve performance, security, or functionality.

14. Intellectual Property

All trademarks, logos, software, and materials related to the Services are owned by VoltiE or its licensors.

You may not reproduce or distribute these materials without permission.

The VoltiE name and logo are trademarks of VoltiE Group Inc.

15. Disclaimer of Warranties

The Services are provided “as is” and “as available.”

VoltiE makes no warranties regarding:

uninterrupted operation of charging stations
compatibility with specific vehicles
continuous network availability
error-free software performance.

16. Limitation of Liability

To the maximum extent permitted by law, VoltiE will not be liable for:

indirect or consequential damages
loss of data
lost profits
loss of vehicle use
damages caused by charging interruptions.

VoltiE’s total liability shall not exceed the amount paid by the user for Services during the preceding twelve (12) months.

17. Indemnification

You agree to indemnify and hold harmless VoltiE and its affiliates from claims arising from:

misuse of charging equipment
violation of these Terms
violation of applicable laws.

18. Suspension and Termination

VoltiE may suspend or terminate access to the Services if:

accounts violate these Terms
fraudulent activity is detected
payment obligations are not met
required by law.

Users may discontinue use of the Services at any time.

19. Changes to Services

VoltiE may modify or discontinue any portion of the Services at any time.

Changes may include:

new features
pricing adjustments
platform updates
removal of services.

20. Updates to These Terms

VoltiE may update these Terms periodically.

Updated Terms will be posted on the website with the revised effective date.

Continued use of the Services constitutes acceptance of the updated Terms.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles.

Any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located within the State of Florida, and the parties hereby consent to the jurisdiction of such courts.

22. Contact Information

VoltiE Group Inc.

Website: https://www.voltie.us

Email: support@voltie.us

Phone: 1-844-865-8434

Service Agreement of VoltiE Group Inc.

Welcome to VoltiE Group Inc!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt about the terms of the Agreement, please contact the relevant business department of VoltiE Group Inc. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, VoltiE Group Inc. has the right to unilaterally restrict, suspend or terminate the service for you and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and VoltiE Group Inc. It includes (but is not limited to) VoltiE Group Inc. Privacy Policy and other contents. In case of change, VoltiE Group Inc. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part of the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop using VoltiE Group Inc.'s service; if you keep using it, it will deemed that you hold no objections against the changed rules and agree to abide by them.

I. Definitions of Terms

1.1 Licensed software refers to software systems developed by VoltiE Group Inc., downloaded, installed and applied in specified system mobile terminals.

1.2 Services refer to services provided for you by VoltiE Group Inc. and its suppliers. You can use such services on the mobile terminal with the licensed software.

II. Service

2.1 VoltiE Group Inc. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on VoltiE Group Inc. and its suppliers' smart platform through VoltiE Group Inc. Control and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis reports, etc. Such functions may be optimized or modified according to changes in users' demands or judgment of service suppliers, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 VoltiE Group Inc. grants you the right to use the product based on this software.

3.2 You are prohibited from licensing, selling, leasing, transferring, issuing the product in any form, or using the product for other commercial purposes.

3.3 Due to limitations on software adaptation platforms and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purposes, and installation, application and running of the licensed software is prohibited. If such commercial operation is necessary, prior written authorization and permission from VoltiE Group Inc. shall be obtained.

3.5 VoltiE Group Inc. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time and may add new functions or services to the licensed software system. If no separate agreements are accompanied by the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and the legality of the way in which you obtain the data and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify VoltiE Group Inc in time, and VoltiE Group Inc will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you, and you will bear all responsibilities.

IV. A Third-Party

4.1 You acknowledge that certain service of VoltiE Group Inc. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application, and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. VoltiE Group Inc. and its suppliers neither control nor bear responsibility for the information and services of the third party.

4.3 You acknowledge that VoltiE Group Inc. and its suppliers cannot guarantee that the licensed software always uses or contains such services or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

V. Service Application Standard

5.1 You shall use the licensed software in a normal manner. The following ways are in breach of the application standard:

1) Issue or share computer viruses, worms, malicious codes, or software that deliberately damages or changes computer systems or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server or interfering with or damaging web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) VoltiE Group Inc. will determine whether or not you are involved in violation of the standards above and suspend or terminate your application license according to the determination results or take other restrictions according to the agreements.

2) VoltiE Group Inc. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name and protect and indemnify VoltiE Group Inc. from losses or additional expenses generated therefrom. Otherwise, VoltiE Group Inc. has the right to claim compensation.

4) If VoltiE Group Inc. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate VoltiE Group Inc. and its suppliers for losses and (or) expenses generated therefrom.

VI. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but are not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution;

2) Endangering state safety, disclosing state secrets, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading obscenity, porn, gambling, violence, murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defraudation, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Private Policy and Data

7.1 It is crucial for VoltiE Group Inc. to protect your personal information. VoltiE Group Inc. prepares VoltiE Group Inc. Privacy Policy, in which contents related to ownership and protection of intellectual property, collection, use, share, storage and protection, etc., of your information are disclosed. You are suggested to read VoltiE Group Inc.'s Privacy Policy thoroughly.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, VoltiE Group Inc. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but VoltiE Group Inc. is unable to guarantee the same due to restrictions by available technologies nowadays.

8.2 You understand that VoltiE Group Inc. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party.

8.3 You shall be responsible for personnel injury or incidental or indirect injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to VoltiE Group Inc.

8.4 Any other licensed software-derived software not developed and released by VoltiE Group Inc or the development and release that is not granted by VoltiE Group Inc is illegal software. Downloading, installing and using such software may cause unpredictable risks. VoltiE Group Inc. shall be free from legal responsibilities and disputes generated therein, and VoltiE Group Inc. shall have the right to suspend or terminate the application license and/or all other services.

8.5 You have been informed that the usage of VoltiE Group Inc. and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although VoltiE Group Inc. has taken safeguard measures, the service may be suspended, terminated, delayed, suffer from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear the foregoing risks and agree that VoltiE Group Inc. is free from any responsibility when the normal running of services is influenced by the occurrence of the foregoing risks.

IX. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to the authorization scope, respect the intellectual property of the software and contents contained in the software, and perform obligations according to the Agreement when using VoltiE Group Inc.'s services. VoltiE Group Inc. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by VoltiE Group Inc.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of VoltiE Group Inc. and its related companies may cause failure in normal usage of licensed software, in which case, VoltiE Group Inc. shall be entitled to terminate the application license or take measures to restrain your application license or other rights and interests controlled by VoltiE Group Inc as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with VoltiE Group Inc, VoltiE Group Inc and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform, and you shall abide by stipulations of the download platform, system platform and terminal manufacturer on application ways and restrictions of the licensed software. If the above-mentioned third party confirms that you are in breach of the agreement and VoltiE Group Inc. and its supplier's treatment is required, VoltiE Group Inc. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if VoltiE Group Inc. and other users suffer from losses caused by your breach of terms in the Agreement.

X. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to the laws of the State of Florida, United States of America. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Disputes arising from or in connection with the Agreement may be settled by you and VoltiE Group Inc. through friendly negotiation or submitted to the court with competent jurisdiction in Broward County, Florida, United States of America where the Agreement is signed for adjudication.

10.3 When any term of the Agreement is judged to be invalid by such court, it will not influence the effectiveness of other terms or any part thereof, and you and VoltiE Group Inc. shall perform the valid terms in good faith.