Cookie Policy
VoltiE Group Inc. Cookie PolicyLast Updated: March 2026
VoltiE Group Inc. (“VoltiE,” “we,” “our,” or “us”) uses cookies and similar technologies on our website to improve user experience, analyze website traffic, and support our services.
This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
What Are CookiesCookies are small text files placed on your device when you visit a website. They help websites recognize your device and remember information about your visit. Cookies may store information such as your preferences, session identifiers, or technical information used to operate the website.
Types of Cookies We Use
Essential CookiesThese cookies are necessary for the website to function properly. They enable core functionality such as page navigation, secure login areas, and system management.Without these cookies, certain parts of the website may not function correctly.Performance and Analytics CookiesThese cookies collect information about how visitors interact with our website. This helps us understand usage patterns and improve the performance and usability of our site.Information collected through these cookies is typically aggregated and anonymous.
Functional CookiesFunctional cookies allow our website to remember your preferences and settings such as language selection or previously entered information to improve your experience.
Security CookiesSecurity cookies help detect malicious activity, prevent fraud, and protect user accounts and data.
How We Use CookiesVoltiE Group uses cookies to:Ensure the website functions correctlyMaintain security and system integrityUnderstand how users interact with the websiteImprove performance and usabilitySupport customer interactions and support tools
Third-Party CookiesSome cookies may be set by trusted third-party services that assist us with analytics, security monitoring, or website functionality. These providers are required to protect your information and use it only for the services they provide.Managing Cookies
Most web browsers allow you to control cookies through browser settings. You may choose to block or delete cookies at any time.Please note that disabling certain cookies may affect the functionality of parts of the website.To manage cookies, refer to your browser’s help documentation.Updates to This Policy
VoltiE Group may update this Cookie Policy from time to time. Updates will be posted on this page with a revised effective date.
Privacy Policy
VoltiE Group Inc. Privacy PolicyLast Updated: March 2026
VoltiE Group Inc. (“VoltiE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our services, websites, and support systems.
This Privacy Policy describes how we collect, use, and safeguard your information.
Information We CollectPersonal InformationWhen you interact with VoltiE services, we may collect personal information including:NameEmail addressPhone numberAccount informationCustomer support communications
This information may be collected when you contact our support team, register for services, request assistance, or communicate with us.Device and Technical InformationWe may automatically collect certain technical information when you use our website or connected services,
including:IP addressDevice typeBrowser typeSystem logsCharger device identifiersNetwork diagnostics dataGeographic InformationVoltiE systems may collect geographic location information associated with devices or service interactions.
This information helps us diagnose issues, provide support services, and improve system functionality.How We Use Your InformationVoltiE Group may use collected information to:Provide technical support and customer serviceDiagnose and troubleshoot EV charger systemsImprove our products and servicesCommunicate with customers regarding support requests or service updatesMaintain system security and integrityOperate and improve our website and platformData Sharing
VoltiE Group does not sell or share personal information for marketing purposes.We may share information only in the following circumstances:With service providers assisting in the operation of our platform or support systemsTo comply with legal obligations or lawful requests from authorities
To protect the rights, property, or safety of VoltiE Group, our customers, or the publicAny third-party service providers are required to handle data securely and only for authorized purposes.Data SecurityVoltiE Group implements appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.While we take reasonable steps to safeguard information, no system can guarantee absolute security.Data Retention
We retain personal information only as long as necessary to provide services, resolve support issues, comply with legal obligations, or maintain system integrity.
Your Privacy ChoicesYou may contact VoltiE Group to:Request access to your personal informationRequest corrections to inaccurate informationRequest deletion of personal data where legally permittedRequests may be submitted through our support channels.
Children’s PrivacyVoltiE services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.
Changes to This PolicyVoltiE Group may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
SMS Policy
VoltiE Group Inc. SMS Communications Policy
VoltiE Group may send SMS messages to customers who contact our support team and consent to receive text messages regarding their EV charger support request.
These messages may include troubleshooting assistance, service updates, and account support. Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact VoltiE Group at 1-844-865-8434.
VoltiE Group does not sell or share mobile phone numbers with third parties for marketing purposes.