Cookie Policy
VoltiE Group Inc. Cookie Policy
Last Updated: March 2026
VoltiE Group Inc. ("VoltiE," "we," "our," or "us") uses cookies and similar technologies on our website to improve user experience, analyze website traffic, and support our services.
This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites recognize your device and remember information about your visit, such as your preferences, session identifiers, or technical information used to operate the website.
Cookies may store information such as your language preferences, previously entered information, or settings that help improve your experience on future visits.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, secure login areas, access to protected content, and system management.
Essential cookies allow you to move around the website and use its features. Without these cookies, certain parts of the website may not function correctly.
Examples: Session cookies, authentication cookies, load balancing cookies, security cookies.
Performance and Analytics Cookies
These cookies collect information about how visitors interact with our website. This helps us understand usage patterns, identify technical issues, and improve the performance and usability of our site.
Information collected through these cookies is typically aggregated and anonymous. We use this data to analyze traffic, measure website effectiveness, and enhance user experience.
Examples: Google Analytics cookies, page load timing cookies, error tracking cookies.
Functional Cookies
Functional cookies allow our website to remember your preferences and settings to provide enhanced, personalized features. These cookies remember choices you make (such as language selection, region, or previously entered information) to improve your experience and make interactions more efficient.
Examples: Language preference cookies, region selection cookies, user preference cookies.
Security Cookies
Security cookies help detect malicious activity, prevent fraud, protect user accounts and data, and maintain the security of our systems. These cookies are essential for maintaining a safe and secure environment for all users.
Examples: CSRF protection cookies, bot detection cookies, fraud prevention cookies.
How We Use Cookies
VoltiE Group uses cookies to:
- Ensure the website functions correctly
- Maintain security and system integrity
- Remember your preferences and settings
- Understand how users interact with the website
- Improve website performance and usability
- Support customer interactions and support tools
- Analyze traffic patterns and usage trends
- Detect and prevent fraudulent activity
Third-Party Cookies
Some cookies may be set by trusted third-party services that assist us with analytics, security monitoring, content delivery, or website functionality. These providers are required to protect your information and use it only for the services they provide to us.
Third-party services we may use include:
- Google Analytics: Website traffic analysis and user behavior insights
- Content Delivery Networks (CDNs): Faster content delivery and improved performance
- Security Services: Bot detection, DDoS protection, and fraud prevention
- Customer Support Tools: Live chat, helpdesk integrations, and support ticketing
We do not control third-party cookies and recommend reviewing the privacy policies of these third-party providers.
Session Cookies vs. Persistent Cookies
Session Cookies: Temporary cookies that expire when you close your browser. These are used for essential website functionality during your visit.
Persistent Cookies: Cookies that remain on your device for a set period or until you delete them. These remember your preferences across multiple visits.
Managing Cookies
Most web browsers allow you to control cookies through browser settings. You may choose to block or delete cookies at any time.
Browser Cookie Settings
To manage cookies, refer to your browser's help documentation:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
Opt-Out Options
You can opt out of certain cookies:
- Google Analytics: Use the Google Analytics Opt-out Browser Add-on
- Advertising Cookies: Visit the Digital Advertising Alliance Opt-Out Page
Important Notice
Please note that disabling certain cookies may affect the functionality of parts of the website. Essential cookies are required for the website to operate properly, and blocking them may prevent you from accessing certain features or services.
Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no industry standard for how websites should respond to DNT signals. We do not currently respond to DNT browser signals, but you can use the cookie management options described above to control tracking.
Cookie Duration
Cookie duration varies based on cookie type:
- Session Cookies: Deleted when you close your browser
- Short-term Cookies: Expire within hours or days (e.g., 24 hours, 7 days)
- Long-term Cookies: May persist for months or years (e.g., preference cookies, analytics cookies)
You can view cookie expiration details through your browser's developer tools or cookie management settings.
Children's Privacy
Our website is not directed toward children under the age of 13. We do not knowingly collect information from children through cookies or any other means. If you believe we have inadvertently collected information from a child, please contact us immediately.
Updates to This Policy
VoltiE Group may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Updates will be posted on this page with a revised effective date.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
VoltiE Group Inc.
Email: support@voltie.us
Phone: 1-844-865-8434
Website: https://www.voltie.us
Privacy Policy
VoltiE Group Inc. Privacy Policy
Last Updated: March 2026
VoltiE Group Inc. ("VoltiE," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our services, websites, and support systems.
This Privacy Policy describes how we collect, use, and safeguard your information.
Information We Collect
Personal Information
When you interact with VoltiE services, we may collect personal information including:
- Name
- Email address
- Phone number
- Account information
- Customer support communications
This information may be collected when you contact our support team, register for services, request assistance, or communicate with us.
Device and Technical Information
We may automatically collect certain technical information when you use our website or connected services, including:
- IP address
- Device type
- Browser type
- System logs
- Charger device identifiers
- Network diagnostics data
Geographic Information
VoltiE systems may collect geographic location information associated with devices or service interactions. This information helps us diagnose issues, provide support services, and improve system functionality.
How We Use Your Information
VoltiE Group may use collected information to:
- Provide technical support and customer service
- Diagnose and troubleshoot EV charger systems
- Improve our products and services
- Communicate with customers regarding support requests or service updates
- Maintain system security and integrity
- Operate and improve our website and platform
Data Sharing
VoltiE Group does not sell or share personal information for marketing purposes.
We may share information only in the following circumstances:
- With service providers assisting in the operation of our platform or support systems
- To comply with legal obligations or lawful requests from authorities
- To protect the rights, property, or safety of VoltiE Group, our customers, or the public
Any third-party service providers are required to handle data securely and only for authorized purposes.
Text Messaging Opt-In Data
All personal information categories described above exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services necessary to deliver SMS communications.
Data Security
VoltiE Group implements appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we take reasonable steps to safeguard information, no system can guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to provide services, resolve support issues, comply with legal obligations, or maintain system integrity.
Your Privacy Choices
You may contact VoltiE Group to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of personal data where legally permitted
Requests may be submitted through our support channels.
Children's Privacy
VoltiE services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
VoltiE Group may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
SMS Policy
VoltiE Group Inc. SMS Communications Policy
Program Description
VoltiE Group may send SMS messages to customers who contact our support team and consent to receive text messages regarding their EV charger support request. These messages may include troubleshooting assistance, service updates, and account support.
Opting Out
You can cancel SMS communications at any time by replying STOP to any message. After you send STOP, we will send you a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to receive messages again in the future, simply contact our support team at 1-844-865-8434 or support@voltie.us and provide consent as you did initially.
Getting Help
If you are experiencing issues with SMS communications, reply HELP for assistance, or contact VoltiE Group directly at support@voltie.us or 1-844-865-8434.
Message and Data Rates
Message frequency varies based on your support needs. Message and data rates may apply for messages sent to you from us and to us from you. If you have questions about your text plan or data plan, please contact your wireless provider.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Privacy
For information about how we handle your personal information, including text message data, please review our Privacy Policy.
Data Sharing
VoltiE Group does not sell or share mobile phone numbers or text messaging opt-in data with third parties for marketing purposes. Text messaging opt-in data and consent will only be shared with aggregators and service providers necessary to deliver SMS communications.