VoltiE Support

This path is for homeowners and residents using a VoltiE branded charger or a supported JuiceBox charger that has been connected to the VoltiE network. Typical requests include connectivity issues, app onboarding, charging errors, and questions about schedules or access.

Providing accurate details about your charger, installation, and network environment helps us resolve your request faster. If your charger was installed by an electrician or builder, you can also share their information so we can coordinate if needed.

• Charger set up and first-time activation.
• Wi-Fi, network, and app connectivity troubleshooting.
• Charging failures, unexpected stops, or low charging speeds.
• Account access issues and profile or vehicle changes.

This path is for commercial properties, fleets, and facilities that operate multiple chargers or shared infrastructure. Typical requests include site-level outages, failed sessions across several connectors, access or billing problems for drivers, and questions about OCPP connectivity.

To triage commercial issues quickly, we need to know which account, site, and chargers are affected, how drivers are currently authenticating, and whether you are using a VoltiE dashboard or an integrated third-party platform.

• Support for multi-port sites, garages, and depots.
• Network and OCPP connectivity between chargers and your CSMS.
• Driver access, RFID, and pricing configuration questions.
• Issues affecting multiple stations or a specific location.

Use this option if you attempted to charge at a VoltiE managed station or partner location and the session failed, ended early, or was billed unexpectedly. We can review the session data, coordinate with the site host, and process adjustments where appropriate.

To investigate, we need details about where you charged, when the issue happened, which payment method was used, and any receipts or screenshots you may have. Sharing a clear description helps our team respond quickly and fairly.

• Failed or incomplete charging sessions.
• Overcharge or duplicate charge concerns.
• Station displayed as available but would not start.
• Physical station issues that prevented charging.

Choose this option if you need help with VoltiE dashboards, APIs, or reporting. This includes questions about account access, data accuracy, exports, integrations with other systems, and new reports or views you would like to enable.

You can also use this form to request support for multi-tenant configurations, utility or partner reporting, or alignment between VoltiE data and your billing, fleet, or property management systems.

• Access and permissions for dashboards and portals.
• Usage, revenue, or session reports that appear incomplete or inconsistent.
• CSV / Excel exports or scheduled reporting needs.
• Questions about APIs, data fields, or system integrations.