VoltiE Group is pleased to announce the acquisition of the charging network assets and infrastructure formerly operated by Pando Electric.
As part of this transition, VoltiE Group will provide operational, technical, and customer support services for the existing Pando charging ecosystem going forward.
Our primary objective is to ensure continuity for customers, property owners, partners, installers, and EV drivers. Existing charging operations, platform access, technical integrations, and day-to-day service functionality are expected to continue operating without interruption.
VoltiE Group has dedicated technical resources and inventory available to support the installed base of charging stations, including service needs, replacements, exchanges, and future deployments where applicable.
No action is required from customers or partners at this time. If any account-specific action becomes necessary, the VoltiE team will contact affected customers directly.
Customers seeking support, technical assistance, replacement hardware, account information, or guidance regarding future projects are encouraged to contact our team.
Support Contact Information
Email: support@voltie.us
Phone: 844-865-8434
The previous Pando support phone number remains active and is now routed directly to the VoltiE support team.
We appreciate the trust placed in the platform and look forward to supporting customers and partners as we continue building the future of EV charging infrastructure.
Frequently asked questions
Here are some common questions about this transition.
VoltiE Group acquired the charging network assets and infrastructure formerly operated by Pando Electric and is now providing operational and customer support services for the platform.
No. At this time, no action is required. Existing services are expected to continue operating normally.
Yes. Existing charging stations are expected to continue operating normally and remain supported by the VoltiE team.
Yes. The existing software platform and network services are expected to continue operating normally.
Email: support@voltie.us
Phone: 844-865-8434
The previous Pando support phone number remains active and routes directly to the VoltiE support team.
No. VoltiE Group acquired charging network assets and infrastructure formerly operated by Pando Electric and now provides support for the platform going forward.
VoltiE Group acquired assets and infrastructure and is focused on supporting customers going forward. Questions regarding historical agreements, warranties, service commitments, or special programs may require individual review.
Warranty eligibility depends on the specific product, purchase date, available documentation, and circumstances. Customers with warranty-related questions should contact VoltiE support for review.
Yes. VoltiE Group maintains inventory to support service needs, replacements, exchanges, and future deployments.
Yes. Customers interested in new installations or expansion projects may contact VoltiE at sales@voltie.us for available products and deployment options.
VoltiE intends to maintain inventory and support resources for the installed base of charging stations.
No. Existing supported chargers are expected to continue operating normally. No hardware replacement is required as a result of this transition.
Certain previously discussed programs, future upgrades, promotional offerings, or non-documented commitments may require review as part of the transition process. Customers should contact VoltiE support for assistance.
There are no immediate changes to existing pricing structures associated with this transition. Customers will be notified of any future changes that may affect their services.
Yes. Existing charging, payment processing, and revenue collection services are expected to continue operating normally.
Yes. Charging revenue collection and payment processes are expected to continue operating normally. Customers with specific billing or payout questions should contact VoltiE support.
No. Drivers should continue using the same charging applications and accounts they currently use unless otherwise notified by VoltiE.