Background on the Enel X Way Exit
Enel X Way made the decision to wind down its North American EV charging operations which included discontinuing its residential and commercial charging business in the United States and Canada. When a major provider exits a market it often leaves charger owners confused about support networks firmware updates and access to connected services. This transition created uncertainty for many JuiceBox and JuicePump owners who relied on those platforms for everyday use.
VoltiE stepped in to preserve continuity and stability. We acquired the hardware inventory customer account references and device contact information so that the chargers already in homes businesses and fleets across North America could continue to operate on a reliable and modernized network.
What VoltiE Did Not Acquire
It is important for owners to understand that while we purchased assets and customer connectivity we did not assume the legal liabilities the warranties or any of the financial obligations of Enel X Way. Those contracts remain with the original manufacturer.
This means VoltiE is not responsible for refund programs warranty replacements or financial claims related to the shutdown. Our role is to keep chargers running improve connectivity and create a long term pathway for owners who otherwise would have lost access to cloud functionality.
Our Commitment to Residential Charger Owners
We know thousands of families rely on their JuiceBox chargers every day. That is why VoltiE created a dedicated onboarding initiative that brings residential units onto our network at absolutely no cost.
This includes
• A fully rebuilt cloud system designed for reliability
• Access to our PowerUp app for managing sessions schedules and energy use
• Connectivity tools to help older units stay online
• Ongoing improvements and long term network stability
Our goal is simple. If you purchased a charger years ago or last month you deserve a network that works. Our free migration program ensures residential drivers are not left behind during the transition.
A Strong Path Forward for Commercial Customers
Commercial sites have more complex needs such as multi charger deployments higher uptime requirements smart load management access control revenue features and integration with building systems.
VoltiE created a commercial upgrade program that delivers:
• Modern OCPP based control and monitoring
• Real time analytics dashboards
• Smart load balancing and energy optimisation tools
• Enhanced uptime monitoring
• Support for utility programs and fleet operations
• Volume based pricing that reduces total operating cost
This program ensures businesses and commercial property owners have a smooth path forward with better tools than they had before. The goal is not only to keep chargers online but to help organizations grow their EV programs with confidence.
Why VoltiE Took Action
We saw a responsibility to protect the charging landscape that Enel X Way left behind. Without intervention thousands of chargers would have lost their cloud features which would create frustration across the EV ecosystem. By acquiring the assets and reconnecting customers to a stable platform we ensured that drivers fleets and property owners did not lose the functionality they depend on.
Our mission is to create a strong reliable and customer centric charging environment across North America. Whether you are a homeowner charging overnight or a business managing a network of chargers VoltiE is here to help you move forward confidently.
Moving Ahead Together
The transition away from Enel X Way has been significant but it has created an opportunity to modernize and rebuild support for everyone using this equipment. VoltiE is committed to being a long term partner for all charger owners delivering free support for residential units and powerful commercial solutions for businesses that need more.
If you would like help onboarding your charger or exploring our commercial program our team is ready to assist you. Together we can build a stronger and more reliable EV charging future.